Managed IT

On-demand support available within business hours. Can be used for general helpdesk support, consulting, or administrative assistance for any software or services used by your organization.

Quoted solutions and gap support for your technological and security needs with no commitment.

$90

/Hour
  • Available to anyone
  • No minimum monthly commitment
  • Usable for general helpdesk support, admin assistance, or solution management
  • Usage billed in 20-minute intervals
  • Remote support only

$240

/Month
  • Requires an existing support contract
  • Minimum commitment of 4 hours per month @$60/hour
  • Additional hours purchasable in blocks determined by support contract
  • Usage billed in 6-minute intervals
  • Non-reserved overage billed as ad-hoc support
  • Remote support available
  • On-site support available per support contract

Reserved support and the ability to get ad-hoc emergency support.

$330

/Month
  • Includes everything in Reserved Support
  • Carries a $90 addon for emergency support access
  • Emergency support bookable with 1-hour notice for any on-site or remote support needs
  • Emergency support billed at $100/hour, in 30-minute intervals
  • Non-reserved non-emergency overage billed as ad-hoc support
  • Emergency support usable for remote or on-site support with rapid response time within GTA
Full Feature Listings

Feature

Ad-hoc

Reserved Plan

Emergency Plan

Requires Ongoing Support Contract

Minimum Monthly Commitment

4 Standard Support Hours

4 Standard Support Hours

Emergency Support Access Fee

$90/month

Standard Support Rate

$90/hour

$60/hour

$60/hour

Emergency Support Rate

$100/hour

Billing Interval – Standard Support (Remote)

20-minute Intervals

6-minute Intervals

6-minute Intervals

Billing Interval – Emergency Support (Remote)

30-minute intervals

Billing Interval – All On-site Support

30-minute intervals

30-minute intervals

Hours Per Additional Block

Refer to Support Contract

Refer to Support Contract

On-site Response Time (Standard)

48 Hours

48 Hours

On-site Response Time (Emergency)

Refer to Support Contract

Remote Reponse Time (Standard)

2 Hours

2 Hours

2 Hours

Remote Reponse Time (Emergency)

Refer to Support Contract